Warranty & Service

To receive the best possible service we recommend the following:

• Print the Hitec Service Request Form
• Fill it out in its entirety, being as comprehensive as possible.
• Package your return just as it was packed when you purchased it.
• Include with it: The return form and, if claiming warranty work, your receipt showing date of purchase
• Using a prepaid, traceable shipping method Ship your return to:

Hitec Customer Service Center
12115 Paine St
Poway CA, 92064

• We will send you a tracking card noting that we have received your repair. Use this number when referring to your repair. If you do not receive a tracking card within 10 working days from the day you send your return in, you may want to contact the service department.
• Our goal is to ship your repair back out within 7-10 business days from the day we get it. Unfortunately we cannot always accomplish this due to seasonal fluctuations in our workload. You can always contact our service department at service@hitecrcd.com or call (858) 748-8440 to find out just how long the current turnaround time is.
• If you are from a country that is outside North and South America, please contact the Hitec distributor in your country for service.
• Hitec is not responsible for any customs duties or freight costs incurred when shipping product in for repair. All C.O.D. packages will be refused.