Hitec RCD : Pages

Service and Repair

To receive the best possible service we recommend the following

Print This Form, Hitec Repair Request PDF,

Fill it out in it's entirety, being as comprehensive as possible.

Package your return just as it was packed when you purchased it.

Include with it: The return form and, if claiming warranty work, your receipt showing date of purchase

Using a prepaid, traceable shipping method Ship your return to:

Hitec Customer Service Center
12115 Paine St
Poway CA, 92064

We will send you a tracking card noting that we have received your repair. Use this number when refering to your repair. ( if you do not receive a tracking card within 10 working days from the day you send your return in, you may want to contact the service department)
Our goal is to ship your repair back out within 5 days from the day we get it. Unfortunately we cannot always accomplish this due to seasonal fluctuations in our workload. You can always contact our service department @ service@hitecrcd.com or call (858) 748-8440 to find out just how long the current turnaround time is.
If you are from a country that is outside North and South America, please contact the Hitec distributor in your country for service.
Hitec is not responsible for any customs duties or freight costs incurred when shipping product in for repair. All C.O.D. packages will be refused.